Privacy Policy

Last updated: 2026-01-03

  1. Controller
    The controller within the meaning of the GDPR is:

EMEA Trade GmbH
Hammer Deich 10
20537 Hamburg, Germany
Email: info@emeatrade.de

Represented by the Managing Director: Dr. Ghassan Shakra

  1. General information
    We take the protection of your personal data very seriously. Personal data is any data that can be used to identify you. This privacy policy explains what data we collect on our website, why we collect it, and on what legal basis we process it.
  2. Hosting and provision of the website (server log files)
    When you visit our website, the web server automatically collects and stores information in so-called server log files, in particular:
  • IP address (where possible, shortened/anonymized)
  • date and time of access
  • requested page/file
  • referrer URL
  • browser type/version and operating system
  • amount of data transferred
  • status code / access status

Purposes: technical provision, stability, security (e.g. prevention of attacks), error analysis.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in a secure and stable operation).
Retention: log files are typically stored for a limited period and then deleted or anonymized.

Hosting provider: IONOS SE (IONOS), Elgendorfer Straße 57, 56410 Montabaur, Germany
Server location: Germany

  1. Contact (email / contact form)
    If you contact us by email or via a contact form, we process the data you provide (e.g. name, company, email address, phone number, message) to handle your request.

Purposes: handling requests, initiating/performing contracts, communication.
Legal basis:

  • Art. 6(1)(b) GDPR (pre-contractual measures / performance of a contract), where applicable
  • Art. 6(1)(f) GDPR (legitimate interest in efficient communication) for other inquiries
    Retention: we store inquiries only as long as necessary for processing and as required or justified by statutory retention obligations.
  1. WhatsApp Business (communication)
    We offer you the option to contact us via WhatsApp Business. When you use WhatsApp, personal data (in particular your phone number, possibly your profile name, message content and metadata) is processed. Please note that WhatsApp is a third-party service; data is also processed by WhatsApp itself.

Purposes: fast communication and handling of inquiries.
Legal basis: Art. 6(1)(b) GDPR (contract initiation/performance) and/or Art. 6(1)(f) GDPR (efficient communication).

Third-country transfers: WhatsApp may transfer data to third countries (e.g. the USA). WhatsApp refers to certification under the EU-U.S. Data Privacy Framework (DPF). Depending on the setup, additional safeguards (e.g. Standard Contractual Clauses) may be relevant.

Note: Please avoid sending sensitive data (e.g. health data) or unnecessary confidential information via WhatsApp. You can always contact us by email instead.

  1. Scheduling (Calendly)
    For scheduling we use (or plan to use) “Calendly” (Calendly LLC). When booking, personal data (e.g. name, email address, preferred time, possibly additional details) is processed to enable appointment scheduling.

Purposes: organizing and conducting introductory calls/meetings.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures / contract performance) and/or Art. 6(1)(f) GDPR (efficient scheduling).

Third-country transfers: Calendly may process data in the USA. Calendly refers to certification under the EU-U.S. Data Privacy Framework (DPF). Depending on the setup, additional safeguards (e.g. Standard Contractual Clauses) may be used.

Important for the website setup:

  • Ideally, Calendly is only loaded after your consent (consent settings / “two-click solution” / script blocking) or opened via an external link, to avoid unintended data transfers on page load.
  1. Cookies, consent management and device access (Germany: TDDDG)
    Our website may use cookies and similar technologies. Technically necessary cookies are required to provide the website. For any non-essential cookies/technologies (e.g. statistics/marketing), we obtain your consent via a consent management tool (if used).

Legal basis:

  • Storage/access to information on your device: Sec. 25 TDDDG (Telecommunications Digital Services Data Protection Act, Germany) – where applicable
  • Processing of personal data: Art. 6 GDPR (in particular Art. 6(1)(a) GDPR for consent)

You can withdraw or adjust your consent at any time via “Cookie settings”.

  1. Disclosure of data / recipients
    We only disclose personal data where necessary:
  • to fulfill contractual/legal obligations
  • to process your request
  • to processors (e.g. hosting, scheduling, email service) under a data processing agreement
  • or if you have given consent.
  1. Retention
    We process and store personal data only as long as necessary for the respective purposes. Data will then be deleted unless statutory retention obligations apply (e.g. commercial and tax law).
  2. Your rights
    Under the GDPR, you have the right to:
  • access (Art. 15 GDPR)
  • rectification (Art. 16 GDPR)
  • erasure (Art. 17 GDPR)
  • restriction of processing (Art. 18 GDPR)
  • data portability (Art. 20 GDPR)
  • object to processing based on Art. 6(1)(f) GDPR (Art. 21 GDPR)
  • withdraw consent at any time (Art. 7(3) GDPR)
  • lodge a complaint with a supervisory authority (Art. 77 GDPR)

Supervisory authority (Hamburg):
Hamburg Commissioner for Data Protection and Freedom of Information (HmbBfDI)

  1. Data security
    We apply appropriate technical and organizational measures to protect your data against loss, misuse and unauthorized access. This includes TLS/SSL encryption and access controls.
  2. Changes to this privacy policy
    We may update this privacy policy if legal requirements or our data processing activities change. The current version will always be available on this website.